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  • National Infrastructure - Citizens Account System - Pilot Projects Apply to join Private community | 16 members
    Lead organisation: Improvement Service
    Lead facilitator: David Strachan

    CAS Customer First is a strategic programme that will deliver integrated and efficient public services to Scottish citizens through a generic customer relationship model and Citizen’s Account. This will ensure a single point of access for services most frequently requested delivered by customer service staff. The National Infrastructure Programme will provide the glue to join the discrete

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